Returns policy

Welcome! We hope you're happy with your purchase from Plumb Books. However, we understand that sometimes things don't work out as planned. This return and refund policy outlines your rights and our procedures for returning or exchanging items purchased from our website.

Your Right to Cancel and Return:

Under the Consumer Contracts Regulations (2013), you have the right to cancel your order up to 14 days after the day you receive your goods. You don't need to give a reason for cancelling. To cancel, you must notify us in writing (email or online return form) of your decision before the 14-day period ends. You then have another 14 days to return the goods to us after informing us of your cancellation.

Items You Can Return:

You can return most items purchased from our website, provided they are:

  • In their original packaging, with any tags or labels attached.

  • Undamaged and unused.

  • Unworn and unaltered.

  • Not personalised or custom-made items.

  • Not perishable goods (e.g., food, flowers).

  • Not digital content (e.g., ebooks, downloadable software).

Returns Process:

  1. Notify us: To return an item, please contact us through our online form. We will issue you with a Return Merchandise Authorization (RMA) number.

  2. Pack the item: Carefully repack the item in its original packaging with all accessories and paperwork. Include the RMA number in the package.

  3. Return the item: Use a trusted courier service to return the item to the address we provide. We recommend insuring the package for its full value.

  4. Refund: Once we receive and inspect the returned item, we will process your refund within 14 days. We will refund the original purchase price to the same payment method used for the order.

Return Shipping Costs:

  • For cancellations within the 14-day cooling-off period, you are responsible for the cost of returning the item.

  • For items that are faulty, not as described, or damaged upon arrival, we will cover the return shipping costs.

Exchanges:

If you would like to exchange an item for a different item, please follow the return process above and indicate your preferred exchange item in your RMA request. If the new item is more expensive, you will need to pay the difference. If it is cheaper, we will refund the difference.

Important Notes:

  • This policy does not affect your statutory rights under the Consumer Rights Act 2015.

  • We reserve the right to refuse a refund if the returned item does not meet the conditions outlined in this policy.

Contact Us:

If you have any questions about this policy, please contact us here.

Thank you for shopping with Plumb Books!